2020
Liquids Pipelines Customer Handbook
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President’s Message

Photo of Vern YuVern Yu
President
Liquids Pipelines,
Enbridge Inc.
Vern Yu signature 

The Energy You Count On, the Reliability You Expect

Enbridge’s liquids system is the largest network of crude oil pipelines and terminals in North America. Our integrated system connects producers to key markets and refiners to critical feedstock through a safe and reliable pipeline operation at competitive rates.

The Mainline System, a complex network of parallel pipelines moving multiple commodities, is directly connected to the U.S. Midwest and Eastern Canada, which has been our historical core market. Over the years, we've extended our system further south to connect to the Cushing and Patoka markets as well as the important U.S Gulf Coast market and export infrastructure in the region. Due to this complexity and unparalleled connectivity to several premium markets we can optimize throughput and accommodate the changing needs in the market, which provides a unique competitive advantage for our customers. We continue to deliver on low-cost, high impact opportunities to provide additional pipeline egress for our diverse customer base.

With recent mainline optimizations and bringing Line 3 Canada into service, we can now further enhance our mainline throughput, which is good for our customers – but more importantly it improves the safety and reliability of our pipeline network.

Over the next year, we have several market access options coming into service, including Express pipeline expansion, further mainline optimizations, and of course our largest project, the US portion of the Line 3 Replacement project. The expansion of the Dakota Access Pipeline and completion of the Gray Oak Pipeline will provide incremental egress capacity out of the Bakken and Permian basins, respectively.

Looking forward, our efforts are focused on expansion opportunities that increase our footprint, with the goal of extending our integrated value chain through to the Gulf Coast infrastructure and export market. These projects include a Seaway pipeline expansion and development of the Enbridge Houston Oil Terminal, which will facilitate interconnection between Seaway and the Gulf Coast refineries as well as to existing and planned export facilities. With respect to the latter, we recently announced a plan to partner with Enterprise in the development of the SPOT project, which is a deep-water VLCC loading project just south of Houston.

We are focused on ensuring our customers continue to have attractive market access options while also listening to our diverse customer base as we progress a new contract tolling arrangement for the Mainline. In addition to toll stability and certainty to serve refining markets, there is strong demand from our customers to align Mainline capacity with their refinery, production or downstream pipeline contracts on a long-term basis with priority access.

Just as our customer service is a critical pillar to our competitive position, so too is our commitment to safety and operational reliability. We’re leaders in driving research and innovation that continue to enhance the safety and operability of our system.

Sincerely,

Vern Yu


Meeting the Needs of Our Customers

Providing safe and reliable solutions for our customers is our foundation.

For nearly 70 years, Enbridge has grown from a single pipeline to the largest, longest and most complex petroleum pipeline system in the world, delivering over 3 million barrels per day (bpd) to markets in Canada and the United States. Our relationship with our customers remains one of our top priorities and we continue to deliver solutions that meet customers' needs and drive growth in our Liquids Pipelines business. Our assets and expertise are well positioned to provide value to customers by delivering infrastructure projects near supply basins, increasing available Mainline capacity and improving on market access to meet the growing needs of the industry.

We are listening to the needs of our customers and looking ahead to anticipate market demands with the objective of providing transportation solutions that are cost effective, efficient and timely. With six separate lines connecting Western Canada to the United States and further to Eastern Canada, we offer our customers economy, flexibility, reliability, safety and innovation in delivering their products to market.

Our focus is to continue optimizing our expansive network of assets to provide customers with additional capacity and superior service. As we progress on our Line 3 Replacement U.S. Program and Seaway Expansion, we are committed to stakeholder engagement and timely project completion. Even beyond these capacity expansions, we continue to believe that the low-cost, staged options to expand our Mainline capacity through highly executable solutions with reduced regulatory requirements will provide opportunity for us to bring significant value to our customers. Enbridge remains committed to finding creative solutions for providing highly competitive transportation options to premium markets in North America, while also focusing on creating competitive alternatives for our customers to access international markets.

In all the years of change and growth, one certainty has remained: delivering safe and reliable solutions for our customers is our foundation. Enbridge is committed to providing increased optionality for our customers while continuing to deliver the exceptional service our customers have come to expect from us.